Shipping policy

Shipping Policy

Thank you for shopping at Odea. We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below.

Order Processing

  • All orders are processed within [1-2 business days] (excluding weekends and UAE public holidays) .

  • Orders placed after [6:00 PM] GST will be processed the next business day.

  • You will receive a shipment confirmation email with tracking information once your order has been dispatched.

Domestic Shipping (UAE)

We offer the following shipping options for orders within the UAE:

  • Standard Express Shipping: [Delivery Time: 1-2 business days] — Cost: [AED 25]

  • 4 Hour Delivery: [Delivery Time: 4 hours, placed until 6 pm] — Cost: [AED 35]

  • Free Shipping: Available on orders over [AED 650]

International Shipping

We ship to select international destinations. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer .

  • Express International Shipping: [Estimated Delivery: 5-8 business days]

For international shipping rates, please see our checkout page.

Customs, Duties, and Taxes

  • Odea is not responsible for any customs duties, taxes, or import fees that may be applied to your order upon arrival in your country.

  • We are required by law to declare the full value of the items in your order on any customs forms.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your package using the link provided.

Lost, Damaged, or Delayed Packages

  • In the event of a lost or damaged package, please contact the shipping carrier directly. We will assist with any necessary documentation.

  • While we strive to meet delivery estimates, delays may occur due to customs, weather conditions, or other factors beyond our control .

  • If your package is delayed, please reach out to us at [Your Contact Email] for assistance.

Contact Us

If you have any questions about our shipping policy, please contact us at info@odeaswim.com