Shipping policy

Shipping Policy

Thank you for shopping at Odea. We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below.

Order Processing

All orders are processed within [1-2 business days] (excluding weekends and UAE public holidays) .
Orders placed after [6:00 PM] GST will be processed the next business day.
You will receive a shipment confirmation email with tracking information once your order has been dispatched.

Domestic Shipping (UAE)

We offer the following shipping options for orders within the UAE:

Standard Express Shipping: [Delivery Time: 1-2 business days] — Cost: [AED 25]
4 Hour Delivery: [Delivery Time: 4 hours, placed until 6 pm] — Cost: [AED 35]
Free Shipping: Available on orders over [AED 650]

International Shipping

We ship to select international destinations. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer .

Express International Shipping: [Estimated Delivery: 5-8 business days]

For international shipping rates, please see our checkout page.

Customs, Duties, and Taxes

Odea is not responsible for any customs duties, taxes, or import fees that may be applied to your order upon arrival in your country.
We are required by law to declare the full value of the items in your order on any customs forms.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your package using the link provided.

Lost, Damaged, or Delayed Packages

In the event of a lost or damaged package, please contact the shipping carrier directly. We will assist with any necessary documentation.
While we strive to meet delivery estimates, delays may occur due to customs, weather conditions, or other factors beyond our control .
If your package is delayed, please reach out to us at [Your Contact Email] for assistance.